Return Policy

We take utmost care to ensure delivering our products in a good condition. If the received product(s) is/are damaged/received a wrong product/the product is defective, customers can return the products to us for an exchange or credit note. Refer with the below bullets to know our policy.

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  Product is eligible for return/exchange only when its damaged/defective/wrong product from order.
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  Must be unused/ in its original condition.
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  Return the product within 10 days of receipt of goods.
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  Unboxing Video Must attach an email

Return/Exchange Procedure

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  Write to us the reason for returning with the order number to our Email (Info@gokulguru.com)
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  Gokul Guru Store acknowledges you after verifying the issue.
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  After our acknowledgement, kindly send the product to our address via any of the popular courier services. Address: –
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  Send us the courier tracking number to our our Email (Info@gokulguru.com)
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  Contact our customer response for any other clarifications at +91 1234567890
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  After the product is received, our team verifies it for its condition.
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  After verification success, we will send you the credit note for the same value of the product.
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  This credit note can be utilized against any future purchase from our WhatsApp either immediately or within 10 days from the date of a credit note.
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  Please WhatsApp us the credit note ahead of making your future purchase.
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  There will be no NO CASH REFUNDS unless the manufacturing defect.

Important Notes

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  Shipping Charges, VAT and duties are not refundable.
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  Return Shipment is at customer’s cost
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  Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For payment gateway name.
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  All aforementioned charges are inclusive of applicable GST (18%)
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  Returns will take 7-10 business days to process (from the receiving date of the product at our address).